Privacy Policy

By accessing or using the www.vivopak.com.au website (“website”), you are consenting to the following Privacy Policy. We are committed to ensuring your privacy. Please note that this policy may undergo changes over time, and it is your responsibility to regularly check this page for any updates to stay informed about what information we collect and how we use it.

Compliance with Local Laws

Vivo Packaging operates in compliance with local laws, including the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). This commitment ensures the responsible handling of your data and adherence to specific requirements of the legal frameworks in the regions we operate.

Collection of Information

When you choose to interact with our website, such as by sending us an email, filling out a form requiring your personal details, or placing an order, we receive and store the information you give us. This includes orders, where additional details like your billing and delivery address, and payment information are collected.

We may also gather additional information through your communications with our customer service, participation in surveys, or feedback from our logistic partners. Automatic data collection tools capture specific data about your computer and your visits, such as your IP address, device and connection information, browser type, operating system, referral URLs, your navigation through our site, and cookie details.

Cookie Policy

Our website uses ‘cookies’ to enhance user experience and gather information about visitor behaviour and preferences. Cookies are small files placed on your computer’s hard drive that assist us in providing a more personalized website experience. For example, a cookie can help us to remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction.

Types of cookies we use:

• Session Cookies: These are essential for our website to function correctly and are used to navigate and to access secure areas of the site.
• Performance Cookies: These help us understand how visitors interact with our website by collecting information about the number of visitors, bounce rate, traffic source, etc.
• Functional Cookies: These remember the choices you make on our site to provide a more personalised experience.
• Advertising/Targeting Cookies: These cookies record your visit, the pages you visited, and the links you followed.

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This choice may affect your browsing experience.

Children’s Privacy

We are committed to protecting the privacy of young people using our website. Our services are not designed for or directed at children under the age of 16 years. We do not knowingly collect, use, or disclose information from children under 16 without parental consent, except as permitted by law.

If we discover that we have inadvertently collected personal information from a child without consent, we will take steps to delete that information as quickly as possible. Parents or guardians who believe that their child has submitted personal information to us and would like to have it deleted may contact us.

User Rights

Users in certain regions, including the EU and Australia, have certain rights regarding their personal information. These rights include accessing, correcting, or deleting their personal information. We respect these rights and provide practical ways for users to exercise them. Should you wish to make a request regarding your information, please contact us.

Usage and Sharing of Information

The information we collect serves multiple purposes, all aimed at enhancing your experience and the quality of service we provide. It helps us maintain and improve our website, manage our business operations, deliver services you request, manage your account, and keep you informed about products, services, and offers that might interest you.

To facilitate certain functions of our business, we share your data with third-party service providers involved in our business operations (like logistic partners, marketing agencies, or IT services), or with our suppliers who ship products directly to you.

Commitment to Security

Protecting your personal information is our priority. We have implemented a robust security framework consisting of physical, electronic, and managerial protocols designed to help safeguard the information we collect from you. Access to this information is limited to authorized personnel who are involved in providing services or managing our website.

Third-Party Websites

During your interaction with the Vivo Packaging website, you may encounter links or offers for products or services provided by independent third-party companies. These companies have their own privacy policies, and we do not accept any responsibility or liability for these policies or your interactions and dealings with them. We encourage you to review their privacy policies before engaging in any transaction with these entities.

Contacting Us

If you have any questions or queries in relation to this website or this Privacy Policy, please contact us.